Legal

Refund Policy

Last updated: May 2026

Summary: Digital products are generally non-refundable once delivered. We offer refunds within 7 days if the product is defective or significantly misrepresented.

1. Digital products

Because digital products (PDFs, videos, courses) are delivered instantly upon payment and cannot be "returned", refunds are not issued as a matter of routine. By purchasing a digital product you confirm you understand this policy.

2. When we issue refunds

We will issue a full refund if: (a) the product file is corrupted or undeliverable; (b) the product is materially different from its description; or (c) you were charged in error (duplicate payment, unauthorised transaction).

3. How to request a refund

Email support@ladinda.io within 7 days of purchase. Include your Razorpay order ID and a clear description of the issue. We will respond within 2 business days.

4. Subscription plans

Creator plan subscriptions can be cancelled at any time. No refunds are issued for the current billing period. Your plan continues until the end of the period you paid for.

5. Dispute resolution

If you initiated a chargeback with your bank, contact us first — we can usually resolve the issue faster than a formal dispute and prevent your account from being suspended.

6. Contact

Refund requests: support@ladinda.io